Why does Wi-Fi always drop out at the worst time and not when you need it the most? Like mid-Teams meeting with cameras on and your eyes barely open? It’s universal law that you're more likely to lose the internet when you're mid-spin and on a cascading reel and a multiplier that seems like it won't stop.
Below, we'll talk about what happens if you lose your connection mid-spin and what you might be able to do about it.
What Happens When Your Connection Drops Mid-Slot Spin?
Losing your internet connection exactly as you've pressed spin is probably one of
the worst times for Wi-Fi to give up on you. Fear not, it doesn't necessarily mean your wager or potential win disappears.
Once an online casino has received your wager and the outcome has already been generated, the result should normally stand even if your connection drops before you physically see the reels stop.
In the UK, the UK Gambling Commission guidance states that if an interruption occurs after a gamble has been received and you can't influence the outcome anymore, the result should stand. Taking that up with the online casino might be a little more difficult.
If the interruption happens before an outcome is generated, a deducted stake should be returned. Most online casinos have programming to ensure this happens. Some casinos can also save the game exactly where it stopped.
So don't panic if your Wi-Fi disappears mid-spin. Reconnect first and see what actually happened.
How to Fix a Dropped Wi-Fi Connection Fast
There are a few things we'd try before doing anything dramatic.
- Turn Wi-Fi off and back on
- Switch to mobile data if you have a good signal
- Check whether other websites or apps are loading
- Restart the casino app or browser
- Log out and back in
- Restart your router if the connection is completely gone
- Try another browser or device if the casino still won't load
Switching temporarily to mobile data is probably the quickest option if you're halfway through a game. It should just load again. If you're on your computer or a tablet, it's not as easy.
What we wouldn't do is keep pressing spin or refreshing the page like crazy. Let the connection come back and check whether the original game round has settled first.
What to Do If an Online Casino Goes Down Mid-Game?
The entire online casino going down is slightly different because there's not much you can do to fix it yourself.
Again, don't automatically assume your wager is gone.
Regulated gambling systems should have procedures for interrupted games and maintain enough information to restore or resolve affected rounds. If you’re playing Plinko online on 10bet.co.za you’re protected by the site’s robust player protections and commitment to fairness, and that’s very different from playing at an unregulated site (which you should never do).
Once the casino is available again, we'd check the following:
- Your account balance
- Game history
- Transaction history
- Whether the unfinished slot automatically reloads
- Whether any win has been credited
- Whether the original wager was returned
Contact customer support before playing again if you think something isn't right.
It's not necessarily the be-all and end-all if your connection drops when you're playing a game. Hopefully, the online casino has good procedures in place to prevent you from losing any spins or money.